Ratings and Reviews
Overall score: 3.4
5 reviews
Horrible experience and connection
2026-11-06T06:30:16.000+00:00
Not satisfied
1
It does not read my lights. It’s just sitting there and not connecting to my lights. I have asked Help from Customer Service three times being on the phone for two hours each to no avail. The app to connect the lights to the portal is not easy and very challenging.
Customer service is TRASH
2026-11-02T00:39:49.000+00:00
Djdkdkslslslsmnd
1
The customer service was terrible purchasing directly from Philips Hue. I returned everything to them and bought it off Amazon to save myself the trouble of dealing with them. They have no control over their distributor so it took me FOREVER to get my money back when they shipped me the wrong items. They made me send back the wrong items before they’d give me a discount or they would immediately charge me for them. Seems like they’re happy to take your money even if they aren’t going to deliver on their end. These products are AMAZING, just buy them ANYWHERE ELSE.
Old time user buying new equipment
2026-10-01T20:23:06.000+00:00
bgp823
5
I was happy with how easy it was to transfer from the old bridge which was about 10 years old and still working, to the new one. The lights are awesome as I have been using Hue lights for 10 years also. The original lights I bought still work but I get worried about security so I thought I should upgrade them. I do hope in the future there will be more animations like the candle effects.
the perfect Housewarming Present
2026-11-05T13:59:13.000+00:00
josenieve
5
I bought this as a "starter set" for my daughter, who was moving into a new home. With minimal long-distance help, she had her lights up and running. And it makes my Christmas shopping easier as well, for there are so many great items that she can put to good use!
Light as Art
2026-11-06T10:44:05.000+00:00
Bear
5
Light as Art Beautiful technology Atmospheric and dynamic
