Lad os vide, at du vil returnere dit køb. Du skal bruge dit ordrenummer, som du finder i din ordrebekræftelses-e-mail.
Ordrestatus og returnering
Før du går videre, skal du have dit ordrenummer klar - du kan finde det i ordrebekræftelsesmailen.
![Placeholder Placeholder](https://www.philips-hue.com/da-dk/support/order-status/_jcr_content/root/responsivegrid/section_component_1234659014/responsivegrid/story_component.signifyimg.82.360.jpeg/1676375230592.jpeg)
Tjek ordrestatus
Find ud af, om din ordre behandles eller er sendt.
![Placeholder Placeholder](https://www.philips-hue.com/da-dk/support/order-status/_jcr_content/root/responsivegrid/section_component/responsivegrid/story_component_1821792673.signifyimg.82.360.jpeg/1676375230641.jpeg)
Returner din ordre
Du kan gratis returnere produkterne inden for 30 dage efter du har modtaget dem.
Sådan returnes et produkt
![Registrer din returnering Registrer din returnering](/content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.1280.png/1676375308655.png 1280w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.769.png/1676375308655.png 769w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.601.png/1676375308655.png 601w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.522.png/1676375308655.png 522w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-1/image_component.signifyimg.82.301.png/1676375308655.png 301w)
![](/content/dam/hue/masters/self-returns/1-icon.png)
Registrer din returnering
![Udskriv etiketten Udskriv etiketten](/content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.1280.png/1676375308683.png 1280w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.769.png/1676375308683.png 769w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.601.png/1676375308683.png 601w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.522.png/1676375308683.png 522w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-2/image_component.signifyimg.82.301.png/1676375308683.png 301w)
![](/content/dam/hue/masters/self-returns/2-icon.png)
Udskriv etiketten
Vi sender dig en forsendelsesetiket på e-mail, som du kan udskrive og bruge til at sende din returnering gratis til os.
![Send dit produkt tilbage Send dit produkt tilbage](/content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.1280.png/1676375308711.png 1280w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.769.png/1676375308711.png 769w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.601.png/1676375308711.png 601w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.522.png/1676375308711.png 522w, /content/experience-fragments/hue/dk/da/self-returns/how-it-works/master/_jcr_content/root/section_component/responsivegrid/columns_component/column-3/image_component.signifyimg.82.301.png/1676375308711.png 301w)
![](/content/dam/hue/masters/self-returns/3-icon.png)
Send dit produkt tilbage
Læg produktet i en æske, fastgør etiketten på ydersiden, og aflever den på et af kurerens steder.
Spørgsmål og svar
*Når en pære viser "Op til" et vist antal lumen i dens specifikationer, er det pærens maksimale lysudbytte, der vises. Det viser, hvor kraftigt pæren kan lyse ved 2700 K (hvide pærer) eller 4000 K (White Ambiance- eller Hue White and Color Ambiance-pærer). Få mere at vide om lysstyrke.