Replacement program

After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 20 W and 40 W outdoor power supply units (PSU) may become damaged due to water leakage, which could cause a short circuit and result in an electrically live PSU.  In wet conditions, this could potentially lead to an electric shock if touched or pose a risk of fire to the surrounding materials. 

These PSUs were shipped with base packs of the following product families or sold separately between 2018 and 2021:

To ensure that you feel safe when using Philips Hue products, we’re launching a replacement program for those with affected PSUs. To avoid any risks, we advise consumers in case of product failure to first switch off the power before touching the power supply unit.

To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week. All products before and including week 41 of the year 2019 are potentially affected. You may have an affected PSU if the first two digits (i.e. the year) are below 19 or both of the following are true:

• The first two digits of the code are 19
• The last two digits of the code are 41 or below

For example, a PSU with the code 1835 is affected, while a PSU with the code 2005 is not.