To check if your PSU is eligible for replacement, first unplug the product or switch off its power.
On the front of the PSU, you will see a four-digit production code, formatted YYWW. “YY” refers to the year and “WW” refers to the week number. Next to this code, you’ll see a part number and voltage range.
The following combinations are affected by this replacement programme:
Description | Sold with | Voltage | Part number | Production code |
40 W PSU | Base pack or separately | 220V–240V | S040WN2400167 | 2038 and lower |
40 W PSU | Base pack or separately | 100V–120V | S040VN2400167 | 2037 and below |
40 W PSU | 5m outdoor lightstrip | 220V–240V | E040FP2400167 | 2051 and below |
40 W PSU | 5m outdoor lightstrip | 100V–120V | S040VN2400167 | 2044 and below |
20 W PSU | 2m outdoor lightstrip | 220V–240V | S024BI2400083 | 2143 and below |
20 W PSU | 2m outdoor lightstrip | 100V–120V | S024BI2400083 | 2146 and below |
Example:
You purchased a Calla bollard, which included a 40 W PSU. The PSU, which is 220V-240V, has the part number "S040WN2400167”. Your PSU may be affected. To confirm, the first two digits (i.e. the year) are below 20 or both of the following are true:
- The first two digits of the code is 20
- The last two digits of the code are 38 or below
So, in this example, the PSU with the part number S040WN2400167 may have different production codes.
The PSU with a 2038 production code is affected.
The PSU with a 2111 production code is not affected.