This page will be updated with information in the rare event there are issues with a Philips Hue service. If there is an outage, it will state what service is experiencing issues and how this might affect you as a user. We categorise service outages as either a partial or major outage.
Philips Hue service status
All Philips Hue services are up and running
Enjoy your lights!
Frequently asked questions
What kind of information will I find here in case there is a service outage?
What is the difference between a partial and a major outage?
A partial outage means that any service disruption is limited and not all users will experience an issue.
A major outage means that more users are affected, and you will probably experience temporary issues.
What do I do if I’m experiencing issues, but this page says that all services up and running?
Check out Philips Hue Support to see if the specific issue you are experiencing can be resolved, either via a how-to video or other FAQ. If you can't find the answer, contact Philips Hue customer support.
How long does it take for partial or major outages to be resolved?
We are typically able to resolve any issues within a few hours, but there may always be an exception.
How will I know when an outage is resolved?
Keep an eye on this page. We will update it as soon as the issue is resolved.
Hardware & connectivity
Get help with hardware, such as bulbs or the Hue Bridge, or troubleshoot connectivity issues.
Apps & software
Find information on the Philips Hue mobile and desktop apps.
Works with Philips Hue
See other smart home brands that work with Philips Hue and get help with pairing smart products with your smart lights.
*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and colour ambiance bulbs). Learn more about brightness.