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Security

FAQ list

Where are the video clips from my Secure camera stored?

Does the Secure camera or Philips Hue cloud analyze my camera feed?

Will I be asked to share my encryption passphrase?

What is end-to-end encryption?

I don't want to use my Secure camera anymore. How do I remove everything from my system?

Who can access my video history?

Is two-factor authentication mandatory if I want to use a Secure camera with my Philips Hue account?

How do I know if a Secure camera is recording?

Where should I store the encryption passphrase to access my Secure camera?

What should I do if I lost my end-to-end encryption passphrase?

What should I do if the Hue app doesn't recognize my passphrase?

Is there anything I'm not allowed to record with Secure cameras?

Can someone disable a Secure camera?

*When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Learn more about brightness