Sync TV app

FAQ list

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FAQ list

What are the purchase options for the Philips Hue Sync TV app?

I can't find the Philips Hue Sync TV app on my TV's app store. What should I do?

My Philips Hue Sync TV app is not working properly or frozen. What should I do?

Can I request a refund for my Sync TV app purchase?

Can I use the Philips Hue Sync TV app while syncing my lights using the Philips Hue app with other media, such as Spotify or with the Play HDMI Sync Box?

Can I move the Philips Hue Sync TV app to another TV in my house?

Does my TV need an active internet connection to use the Philips Hue Sync TV app?

Can I sync my lights to a radio station playing on my TV?

Can I connect to a different Bridge in the Philips Hue Sync TV app?

What is the difference between the Philips Hue Sync TV app and the Philips Hue Play HDMI sync box?

Why is there a price difference between the Philips Hue Sync TV app and the Philips Hue Play HDMI sync box ?

Can I use the Philips Hue Sync TV app with multiple Bridges?

What will my lights do when there's black content on the screen?

Does the Philips Hue Sync TV app work with black and white content?

Does the Philips Hue Sync TV app support Dolby Vision or HDR10+?

Will the Philips Hue Sync TV app impact the performance of my TV?

Can I make my lights turn off when I turn off my TV?

Something happened during setup and I lost my app purchase. What do I do?

Can I use the Philips Hue app to control the Philips Hue Sync TV app?

If I uninstall the Philips Hue Sync TV app, will I lose my purchase?

Can I control the Philips Hue Sync TV app using my voice via my smart home assistant?

Does the Philips Hue Sync TV app work on Samsung or LG monitors?

Will my soundbar and/or AV receiver work with the Philips Hue Sync TV app ?

I see the alert that says, "Automatic sync started," but my lights aren't responding. What should I do?

Can I change my subscription to a one-time purchase?

Can I change my one-time purchase of the Sync TV app to a monthly subscription?

I have the Sync TV app on three TVs, but I want to add a fourth. What can I do?

Can the Sync TV app actively sync simultaneously on two TVs?

How can I cancel my monthly subscription?

What is the refund policy for subscriptions?

I see an error that says, "Oops, something went wrong. Try again later," in my Sync TV app. What should I do?