Programa de reemplazo

After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 20 W and 40 W outdoor power supply units (PSU) may become damaged due to water leakage, which could cause a short circuit and result in an electrically live PSU.  In wet conditions, this could potentially lead to an electric shock if touched or pose a risk of fire to the surrounding materials. 

These PSUs were shipped with base packs of the following product families or sold separately between 2018 and 2021:

Para garantizar tu seguridad al usar los productos Philips Hue, lanzaremos un programa de reemplazo para las personas con PSU afectadas. Para evitar cualquier riesgo, recomendamos a los consumidores que, en caso de falla del producto, primero desconecten la alimentación antes de tocar la fuente de alimentación.

To check if your PSU is eligible for replacement, first unplug the product or switch off its power.

On the front of the PSU, you will see a four-digit production code, formatted YYWW. “YY” refers to the year and “WW” refers to the week number. Next to this code, you’ll see a part number and voltage range.

The following combinations are affected by this replacement program:

Description	Sold with	Voltage	Part number	Production code
40 W PSU	Base pack or separately	220 V–240 V	S040WN2400167	2038 and lower
40 W PSU	Base pack or separately	100 V–120 V	S040VN2400167	2037 and below
40 W PSU	5 m outdoor lightstrip	220 V–240 V	E040FP2400167	2051 and below
40 W PSU	5 m outdoor lightstrip	100 V–120 V	S040VN2400167	2044 and below
20 W PSU	2 m outdoor lightstrip	220 V–240 V	S024BI2400083	2143 and below
20 W PSU	2 m outdoor lightstrip	100 V–120 V	S024BI2400083	2146 and below

 

Example:

You purchased a Calla bollard, which included a 40 W PSU. The PSU, which is 220V-240V, has the part number "S040WN2400167.” Your PSU may be affected. To confirm, the first two digits (i.e. the year) are below 20 or both of the following are true:

• The first two digits of the code is 20
• The last two digits of the code are 38 or below

So, in this example, the PSU with the part number S040WN2400167 may have different production codes.

The PSU with a 2038 production code is affected.

The PSU with a 2111 production code is not affected.