You can return any Philips Hue product within 30 days from the date of purchase. If you bought a bundle, you will need to return all products in that bundle. If you bought a product as part of a promotion, check the Terms & Conditions of that promotion before starting a return.

Return product by following these steps: 

1. Contact Customer Support to request a return.
2. We will send you a delivery label to return the product. 
3. You send the product, including all original parts. You will receive a confirmation email once the returned product is received.
4. Once the product is received and checked, we will issue your refund and send a refund confirmation email.

We reserve the right to charge an additional fee for any missing accessories/parts. For more information, read the General Terms & Conditions of Sale.

If you have received a defective or damaged product, you can request a replacement product or full refund within 30 days of the date of purchase.

You can request a replacement product by contacting our Customer Support team.

You can return a product by following these steps:  

1. Contact Customer Support to request a return.
2. We will send you a delivery label to return the product. 
3. You send the product, including all original parts. You will receive a confirmation email once the returned product is received.
4. Once the product is received and checked, we will issue your refund and send a refund confirmation email.