FAQ list

Can I change my shipping information and preferences after submitting my order?

Once you have placed your order, it is sent immediately to the fulfillment agency and can no longer be changed. 

Do you ship internationally?

For shipping information per country, visit the country website for that location. 

Has my order been shipped?

Once your order is shipped, you will receive an email that includes a link to track your shipment. You can also check the status of your order at our website.

How do I get a tracking number for my package?

Once your order is shipped, you will receive an email that includes a link to track your shipment. 

How much does shipping cost?

Shipping costs vary by region and size of your order. You can find the exact shipping cost when you check out in the Philips Hue Shop. Shipping is often free above a certain amount purchased.

What are the delivery methods?

Delivery methods vary based on your country.

*전구의 사양에 "최대" 루멘 수치가 표시되어 있는 경우 이는 그 전구의 최대 루멘 출력을 표시하는 것입니다. 이 수치는 2,700K(White 전구) 또는 4,000K(White Ambiance 또는 White and Color Ambiance 전구)에서 그 전구의 밝기를 나타내는 것입니다. 밝기에 대해 자세히 알아보세요