Outdoor

If your outdoor lights are no longer responding and you suspect an issue with the power supply unit (PSU), unplug the power supply from the wall socket and contact Philips Hue.

Do not touch the power supply in wet conditions. If the cable or plug are wet, first cut the main power to the socket, and then unplug the power supply. Do not leave any plugs or connectors of your outdoor lights open — use the supplied plastic caps to cover them. If you don’t have the original plastic caps, you can wrap the connectors in plastic.

Note that we have launched a voluntary replacement program for some PSUs. Please check if your PSU is eligible for the voluntary replacement.

All Philips Hue products come with a manual that guides you through the installation process. You can also find manuals on the product's listing page in the Philips Hue Shop.

Philips Hue offers a broad range of outdoor lighting, including wall lights, bollards, spotlights, lightstrips, and more. Check them out in the Philips Hue Shop! 

Philips Hue lightbulbs are designed for indoor use with the exception of the PAR38 outdoor bulb. However, all of the products in our outdoor smart lighting collection were designed for outdoors. 

Bluetooth only covers up to certain range — and outdoor fixtures are usually located out of that range. The Bridge provides a reliable Zigbee mesh network that gets larger with every light or accessory you add, allowing you to place lights in areas farther away from the house, such as a backyard or patio.  

If your light is unreachable, it may not be connected to power. Ensure that the light is connected to power and turned on, and try again. Still having trouble? Contact Support!

You can find more about the replacement program here.

You can find the care instructions for your lights in the manual that came with it. If you don't have the physical manual anymore, you can find it on the listing page for a product in the Philips Hue Shop.