FAQ list

Can I change my shipping information and preferences after submitting my order?

Once you have placed your order, it is sent immediately to the fulfillment agency and can no longer be changed. 

Do you ship internationally?

For shipping information per country, visit the country website for that location. 

Has my order been shipped?

Once your order is shipped, you will receive an email that includes a link to track your shipment. You can also check the status of your order at our website.

How do I get a tracking number for my package?

Once your order is shipped, you will receive an email that includes a link to track your shipment. 

How much does shipping cost?

Shipping costs vary by region and size of your order. You can find the exact shipping cost when you check out in the Philips Hue Shop. Shipping is often free above a certain amount purchased.

What are the delivery methods?

Delivery methods vary based on your country.

*Când un bec afișează „Până la” un anumit număr de lumeni în specificațiile sale, acestă valoare reprezintă fluxul luminos maxim al becului. Arată cât de strălucitor poate fi becul la 2700 K (becuri albe) sau 4000 K (becuri White ambiance sau White and color ambiance). Aflați mai multe despre luminozitate.