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Support

General/system

How do I control Philips Hue lights?

Why are my lights unreachable?

How and when do I update my Hue software?

How do I know if my software is up to date?

Are older versions of Philips Hue products supported?

I can’t log in to my Hue account in the Hue app.

I cannot install the latest firmware updates on my Philips Hue products.

Can two starter kits work together?

What actions can I take to ensure my Philips Hue products are safe from hacking?

What should I do if I’m returning or reselling a used Hue Bridge?

What data is collected by the Philips Hue system when using the Coming home and Leaving home automations?

What data is collected by the Philips Hue system when using the Hue motion sensor?

*När en ljuskälla visar "Upp till" ett visst antal lumen i sina specifikationer visar den det maximala ljusflödet för ljuskällan. Det visar hur ljus ljuskällan kan bli vid 2 700 K (White-ljuskälla) eller 4 000' K (White Ambiance- eller White & Color Ambiance-ljuskälla). Läs mer om ljusstyrka. 

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