FAQ list

How do I add an accessory to my Philips Hue system?

You can add a smart accessory in the app: 

  1. In the Settings tab, tap Accessories.  
  2. Tap the blue plus (+) icon. 
  3. Select which accessory you'd like to add.
  4. Follow the on-screen instructions.

How do I reset a Philips Hue accessory to its default settings?

You can reset your Philips Hue smart light accessory to its default settings in the app: 

  1. Go to the Settings tab. 
  2. Tap Accessories. 
  3. Select the accessory you want to reset. 
  4. Tap Reset at the bottom of the screen and follow the on-screen instructions. 

Where can I buy a Friends of Hue light switch?

Please contact the Friends of Hue partner for more information on where they are available.

How do I delete a Philips Hue accessory from my setup?

You can delete a Philips Hue accessory in the Philips Hue app: 

  1. Go to the Settings tab. 
  2. Tap Accessories. 
  3. Select the accessory from the list. 
  4. Tap Delete at the bottom of the screen and follow the on-screen instructions. 

How can I check the battery status of my battery powered Philips Hue accessory?

You can view your Philips Hue accessory's battery status in the Philips Hue app: 

  1. Go to the Settings tab. 
  2. Tap Accessories. 
  3. Select your accessory from the list. 
  4. Scroll to the bottom of the screen to view the latest status. 

How can I check the last status of Philips Hue accessories to see if the product still works when I use it?

You can view your Philips Hue accessory's last status in the Philips Hue app: 

  1. Go to the Settings tab. 
  2. Tap Accessories. 
  3. Select your accessory from the list. 
  4. Scroll to the bottom of the screen to view the latest status. 

I want to use my Philips Hue accessory with a third-party app. How do I set this up?

You can add Philips Hue accessories to different apps in the Philips Hue app: 

  1. Go to the Settings tab. 
  2. Tap Accessories. 
  3. Select the accessory from the list. 
  4. Tap Configure in another app at the bottom of the screen and follow the on-screen instructions. This will remove the accessory from Philips Hue setup. 

I want to use reconfigure my Philips Hue accessory to add new scenes, change lights, or change Rooms and Zones. How do I set this up?

You can reconfigure your Philips Hue accessory in the Philips Hue app: 

  1. Go to the Settings tab. 
  2. Tap Accessories. 
  3. Select the accessory from the list. 
  4. Adjust the settings and tap Save.

*当灯泡的规格中显示“高达”特定的流明值时，是指灯泡的最大流明输出。这表示灯泡在 2700 K（白色灯泡）或 4000 K（白色氛围或白色和彩色氛围灯泡）时能够达到的亮度。了解有关亮度的更多信息。