Sync TV app

There are 2 ways to purchase the Philips Hue sync TV app:

1. Make a one-time payment 

2. Pay monthly via a monthly subscription

A one-time purchase can be used on a single TV. However, the monthly subscription can be used on 3 different TVs. However, only one Entertainment area per Bridge can be active at a given time. 

The Sync TV app is not supported in all countries, so it may simply not be available in your location. If you'd like to know if the app is available in your country, contact Customer Support.

First, make sure that the software on your TV is up to date. If you still can’t find the app, your TV may not be compatible with it. The Philips Hue Sync TV app is available on 2022 and newer Samsung QLED TVs in the Q60 or higher range. If your TV supports the Philips Hue Sync TV app, it will appear when you search for it in the TV's app store. If your TV is listed as compatible and up to date, but you still can't find the app, it might be that the compatible TV firmware hasn't been released yet. In that case, please contact Samsung's customer support.

Make sure your TV's software is up to date. If the app still doesn’t work, cold boot your TV. Find information on cold booting a Samsung TV here.

Yes — you can request a refund up to 14 days after purchase of the one-time payment option. To request a refund, open the Philips Hue Sync TV app on your TV and follow these steps: 

1. Go to Settings

2. Select About this app

3. Select Request refund and follow the instructions

After initiating the refund process, you'll receive a confirmation email from Samsung within five business days. How fast the refund processes and transfers back to your account depends on your bank.

Note that if you have an active monthly subscription, you can cancel it at any time, ending the subscription at the next billing date. Subscriptions are not refunded.

You can currently only have one active syncing session at a time per Bridge. If you start syncing with the Philips Hue Sync TV app, your other syncing session will stop.

Once purchased on a TV, the app is tied to that TV. If you want to use the Philips Hue Sync TV app  on another TV, you'll need to purchase the app again for that TV. 

Yes. You’ll need an internet connection to purchase the app, as well as to sync your lights. If you don't have an internet connection, the app will show an error message when you try to open it.

Yes — just make sure your app is set to Music mode! 

Yes. To change which Bridge the Philips Hue Sync TV app uses, follow these steps: 

1. Go to Settings
2. Select Change Bridge
3. On the screen, select the Bridge you’d like to use with the app

The Philips Hue Sync TV app is software that you can download on compatible Samsung TVs. The Philips Hue Play HDMI sync box is hardware that connects to your TV with an HDMI cable. The Philips Hue Sync TV app is only available for Samsung TVs, while the sync box can be used with any brand of TV. 

The Philips Hue Sync TV app can also sync with any content playing on the screen, including smart TV apps. The sync box syncs content that passes through the HDMI cable, so smart TV apps do not work with it as they do not require an HDMI connection. Learn more 

The Philips Hue Sync TV app  can be used on one TV and can’t be transferred to another TV. The Hue sync box can be used with any TV and can be moved from one to the other.

The Philips Hue Sync TV app  only supports one Bridge at a time. You can change which Bridge the app is connected to, but you will have to push the button on the Bridge to connect it again. If you would like to sync your lights connected to different Bridges, you will need to purchase the app again on another TV.  

You can choose! Depending on your settings, the lights will either turn off or dim to 1%. You can adjust this in Settings > Background lighting.

Yes! The algorithm ignores black bars on the edges of a TV show or movie, but works with black and white content. Black content on the screen will make the lights dim low in those areas, while the white parts of the content will sync normally. 

The Philips Hue Sync TV app will support any streaming formats that your TV supports. 

The Philips Hue Sync TV app  was designed to run alongside the other apps on your TV without impacting its performance. 

Yes! In the Hue app, go to Settings > Entertainment areas and select your TV's Entertainment area. Tap When sync stops to choose what your lights do when they stop syncing.

If you lose your app due to an error or connection issue, contact Support. Have your invoice ID ready!    

You'll need the Philips Hue app during the setup of the Philips Hue Sync TV app. Once installed, you can use the Philips Hue app to stop syncing and change the settings of your Entertainment area. You can adjust your TV app's settings or start syncing in the Philips Hue Sync TV app.

If you uninstall the Philips Hue Sync TV app , you can request to restore the purchase in the app store on your TV.

As of now, voice control is not available for the Philips Hue Sync TV app. 

The Philips Hue Sync TV app is only available for 2022 and newer Samsung TVs.

The Philips Hue Sync TV app only captures content from your actual TV screen — it doesn't access the audio from your setup. Your soundbar or AV receiver will continue working as normal. 

It may take a few seconds for Automatic sync to start syncing. If you continue to experience issues, please contact Support. 

If you want to change your subscription to a one-time purchase, you first need to cancel your active subscription. Once the subscription has expired, your app will return to its starting screen. From here, follow the steps for a one-time purchase. Note that a one-time payment is linked to the TV on which it was purchased. If you want to use the app on more than one TV, you'll need the monthly subscription.

It's not possible to change your one-time purchase into a monthly subscription.

The monthly subscription is for up to three TVs. To add another TV, you can either remove one of the existing TVs tied to your subscription, or use different Samsung and Philips Hue accounts to purchase an additional subscription for up to three more TVs.

You can have one active syncing session per Bridge. To sync on multiple TVs at once, they'll need to be linked to different Bridges. 

You can cancel your subscription by signing in to your Samsung account on www.samsungcheckout.com, or by canceling it from your TV's app store settings menu.

If you cancel your subscription, it will become inactive at the end of your current billing cycle. There is no refund option for a monthly subscription.

There are several reasons you may have received this error. Often, it's due to a connectivity issue, so check that your internet connection is active and strong. If that doesn't work, try restarting the Sync TV app and, if the error is still there, your TV itself.